Do you charge a callout fee?

A published callout rate that includes the first hour on site. No additional booking fee, no fuel surcharges.

Can you maintain a system you didn't install?

Yes, we maintain all major UK manufacturers. A first-visit familiarisation may add 30 minutes the first time.

Do you offer out-of-hours cover?

Yes, for contract clients. Out-of-hours rates published at contract signing.

What if a part is no longer manufactured?

We source from refurbished-stock specialists where possible, and otherwise quote the smallest possible replacement scope, never a full strip-out unless genuinely needed.

How do I know whether to repair or replace?

If repair costs exceed 40% of replacement, or if parts will not be available in 24 months, we recommend replacement and provide a like-for-like quote.

Will my insurance cover a third-party maintainer?

Yes, provided the maintainer is BAFE / FIA member-equivalent or works to BS 5839. We provide our certifications on request.

Do you cover Bristol as well as South Wales?

Yes, Bristol and Gloucester are on our regular routes.

South Wales

Reactive & PlannedFire Alarm MaintenanceAcross South Wales

When the panel beeps at 2am or a detector goes silent, you need a name and a number that answers. Same-day reactive cover for contracted sites, and an honest fixed quote for everyone else.

Request a Free Estimate 01443 572076

Trusted by landlords, developers & letting agents across South Wales.

15+

Years on the tools

BS 5839

Certified to standard

24–48h

Typical callout window

100%

Insured & DBS-checked

Service overview

Fire Alarm Maintenance, explained without the jargon

What it is

Repair, fault-finding, battery replacement, device replacement, panel reprogramming and planned preventative maintenance for fire alarm systems of any age or manufacturer.

Who it's for

Owners and managers of buildings with a fire alarm fault, a fault-light that won't clear, a system out of warranty, or a system inherited from another contractor.

When it's needed

Whenever the panel shows fault, fire, disablement or pre-alarm; after a power surge or water ingress; when batteries reach end-of-life; or as part of a planned refresh.

Why professional matters

An alarm in fault is not protecting anyone. Every hour the system is degraded is an hour of unmanaged risk and unfiled insurance paperwork.

The cost of ignoring it

What an unmaintained system actually does

Risks if left unchecked

●Silent detection failure, head still in the ceiling, electronics dead inside.
●Battery sulphation that leaves the panel unable to ride out a 30-minute mains failure.
●False activations that empty buildings, attract fire-and-rescue charges and erode trust.
●Disabled zones quietly left off after a previous fault, entire floors unprotected.

Common mistakes

●Pressing 'silence' until the next service rather than logging the fault.
●Replacing one detector with a non-compatible brand and breaking loop integrity.
●Leaving an isolated zone isolated 'just until the contractor comes back'.
●Assuming the alarm is fine because the green light is on.

Maintenance is cheap. Replacing a system that has been allowed to corrode for five years is not. Most callouts we attend would have been a £40 battery on a planned visit.

Our process

A clear path from enquiry to certificate

Step 1
Call & triage
You reach a real engineer, not a call centre. We triage the fault over the phone and tell you what is safe to do in the next 30 minutes.
Step 2
Attendance
Same-day for contract clients, 24–48 hours otherwise. Van stocked with batteries, detectors and panels for the systems we cover most.
Step 3
Diagnosis
Loop voltage, current draw, panel event log and device-by-device walk through. We tell you what failed and why.
Step 4
Repair or quote
Minor work completed on the visit at our published hourly rate. Anything larger quoted in writing before we leave.
Step 5
Update certificate
Maintenance record added to your log and emailed, your servicing chain stays intact.

Why clients stay with us

Specific, measurable benefits

One contractor

Install, service and maintenance under one accountable team, no finger-pointing.

Real response times

Published SLAs, not 'we'll get to you eventually'.

Stock on the van

Most contract jobs fixed first visit because the parts are already on board.

Fixed pricing

Hourly and per-device rates published up front. No after-hours mark-up shocks.

Audit trail

Every visit added to your digital log, useful when an inspector arrives.

Brand-agnostic

We maintain Hochiki, Apollo, Kentec, Advanced, Aico, Honeywell, Menvier and Texecom.

Technical detail

Everything that goes into a proper fire alarm maintenance

Maintenance is where most fire alarm systems quietly fail. The work below is the bread and butter of what our engineers do across South Wales every week.

Battery replacement

Panel standby batteries should be load-tested annually and typically replaced at 4 years. Sealed lead-acid cells lose capacity silently; the panel still shows green right up to failure. We carry every common size on the van.

Detector replacement

Optical and multi-sensor detectors have a 10-year service life. Beyond that, sensitivity drift causes both missed detection and false alarms. We document the install date of every head we fit so end-of-life is never a surprise.

Panel and loop fault-finding

We diagnose addressable loops by current draw and event-log analysis, not by 'replace and see'. Conventional zones are traced with a meter and a plan, not by ripping out cable.

Cause-and-effect reprogramming

When a building's use changes, new partition walls, repurposed rooms, additional flats, the panel's cause-and-effect needs updating so the right zones sound on the right detection. We make those changes in writing.

Water, dust and contamination

Refurbishments, leaks and kitchen vapours kill detectors. We replace heads as needed and document the cause so insurance and landlord claims can be evidenced.

End-of-life decisions

When a system is uneconomic to maintain we say so, and quote a like-for-like replacement against a year of repair forecasts so the numbers are clear.

Frequently asked

Frequently asked questions

Contract clients: same-day across South Wales. Non-contract: typically 24–48 hours, sooner where possible.

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Ready to make fire alarm maintenance one less thing to worry about?

Free survey, fixed-price quote within 48 hours, and certified work delivered when we said we would.